CA Service Management

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  • 1.  EMAIL - CASDM 14.1

    Posted Oct 13, 2016 09:26 AM

    Good morning,

     

    Currently a client installed SDM 14.1, functionality has enabled open enrollment email. He wants the email subject is stored in the Summary field (title) of the ticket, but not if it is feasible. Or as one might do.

     

    Thanks,

    Richard



  • 2.  Re: EMAIL - CASDM 14.1

    Posted Oct 13, 2016 02:34 PM

    Hi Richard,  take a look at this document:

    http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec595769.html

     

    I think this will help you.

    Thanks,
    Jon I.