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Service Desk Manager and Social Networks

Question asked by mazvi01 Employee on Oct 13, 2016
Latest reply on Oct 14, 2016 by Brian_Mathato

Hi community,

a customer asked me what is in Service Desk Manager #road-map in order to interact with #social networks. As an example he mentioned #Telegram or #Whatsapp as a channel for ticket notification but also for managing (do not know exactly in which meaning but I will research) the ticket lifecycle.

Any hint on this?

Thanks in advance,