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Multiple Lines in BOXI Report

Question asked by lilmoss on Oct 14, 2016
Latest reply on Apr 18, 2017 by lilmoss

Hi Everyone,

 

This issue was first posted on Oct 15, 2015 by Mike Velardo, titled BOXI Report - Multiple Lines, but instead adding to that post, I thought it was better to start a new post.

 

I was having the same issue as Mike so I tried several of the suggested solutions but none of them worked.  We are at a point now where we need to find a resolution to this multiple line issue.

 

I have a report that's in a horizontal table, joining the cr.req and act.log tables in the filter section of the report: Call Req Id equal to Act.log Persistent Id, the date range is previous month, there are two variables that pull data in from the activity log, eg. if Type = "TR" then 1 and if Match([Action Desc]; "AHD63013:sla expired*") then 1 and those don't show the duplicate lines, but when I add a 3rd variable for If Match([Action Desc]; "*'Closed' to 'Open'") Then 1 that's when the report shows the duplicate lines. 

 

Any help would be appreciated.

 

Thanks,

 

Joyce Lilie

Parker

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