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Please help with problem configuring the RallyConnectorforJira to bypass our Rally Proxy. I have entered our Rally proxy in my Windows environment variables in http_proxy but I am still getting 407 Proxy Authorization error.

  • 1.  Please help with problem configuring the RallyConnectorforJira to bypass our Rally Proxy. I have entered our Rally proxy in my Windows environment variables in http_proxy but I am still getting 407 Proxy Authorization error.

    Posted Aug 25, 2014 06:11 AM
    [2014-08-25 09:47:18 Z]  INFO : RallyEIF::WRK::RallyConnection.connect - Connecting to Rally
    [2014-08-25 09:47:18 Z] DEBUG : RallyEIF::WRK::RallyConnection.connect - In connect begin clause - connecting to Rally via rally_api
    [2014-08-25 09:47:20 Z] DEBUG : RallyEIF::WRK::RallyConnection.rescue in connect - StandardError: RallyAPI: - rescued exception - connect to ssl proxy failed with status 407 Proxy Authorization Required on request to https://rally1.rallydev.com/slm/webservice/1.42/user.js with params {}
    [2014-08-25 09:47:20 Z] ERROR : RallyEIF::WRK::RallyConnection.rescue in connect - Could not connect to Rally at https://rally1.rallydev.com/slm as user gill@gmail.com
    [2014-08-25 09:47:20 Z] ERROR : RallyEIF::WRK::RallyConnection.initialize - RallyAPI: - rescued exception - connect to ssl proxy failed with status 407 Proxy Authorization Required on request to https://rally1.rallydev.com/slm/webservice/1.42/user.js with params {}
    [2014-08-25 09:47:20 Z]  INFO : RallyEIF::WRK::JiraRestConnection.disconnect - Disconnected from JIRA
    [2014-08-25 09:47:20 Z]   ANY : RallyEIF::WRK::ConnectorRunner.log_service_statistics - jira-rest_config.xml: service


  • 2.  Re: Please help with problem configuring the RallyConnectorforJira to bypass our Rally Proxy. I have entered our Rally proxy in my Windows environment variables in http_proxy but I am still getting 407 Proxy Authorization error.

    Posted Aug 25, 2014 10:49 AM
    Hi Gill,

    Sorry to hear about the issues you are experiencing.  It sounds as if you have already set the Windows environment variable for proxy authentication but are still experiencing issues.  At this juncture you will most likely be best suited to open a support request for myself and team to evaluate since this will most likely require troubleshooting.

    If you require assistance in creating the service request please say the word, and otherwise here are some considerations you should have as you are opening it:
    •           Have you confirmed that the credentials used for the proxy server are correct with your IT team?
    •           Are there any additional firewalls or other networking items between the connector system and the proxy server?
    •           Have you opened a ticket with your IT team to determine if there is further information on the HTTP-407 being generated by it?
    •           Thank you in advance and look forward to speaking with you soon!  Please also ensure that you provide the following:
    •           Your connector config file (as an attachment)
    •           Your connector log file (as an attachment)
    •           The operating system (OS) of the computer running the connector
    •           The command line employed to invoke the connector
    •           The version of the connector


  • 3.  Re: Please help with problem configuring the RallyConnectorforJira to bypass our Rally Proxy. I have entered our Rally proxy in my Windows environment variables in http_proxy but I am still getting 407 Proxy Authorization error.

    Posted Aug 25, 2014 02:07 PM
    Hi Cody Thank you for your prompt response. Please find attached and below your requested information. Have you confirmed that the credentials used for the proxy server are correct with your IT team? Yes Are there any additional firewalls or other networking items between the connector system and the proxy server? No Have you opened a ticket with your IT team to determine if there is further information on the HTTP-407 being generated by it? No Thank you in advance and look forward to speaking with you soon!  Please also ensure that you provide the following: Your connector config file (as an attachment) Attached Your connector log file (as an attachment) Attached The operating system (OS) of the computer running the connector Windows 7 Professional The command line employed to invoke the connector rally2_jira-rest_connector.exe jira-rest_config.xml -1 The version of the connector RallyConnectorforJiraInstall-4.3.2-master-94_0 I look forward to hearing from you. Regards Gill Finsen Corporate and Investment Banking eMarkets Analytics *   gill.finsen@standardbank.co.za


  • 4.  Re: Please help with problem configuring the RallyConnectorforJira to bypass our Rally Proxy. I have entered our Rally proxy in my Windows environment variables in http_proxy but I am still getting 407 Proxy Authorization error.

    Posted Aug 25, 2014 02:53 PM
    Gill, 

    You'll need to submit this information via a support case.  Here's how: https://rallydev.force.com/answers?id=kA014000000PK1yCAG.  
    Basically, click the dropdown icon at top-right, go to Cases, and click "New case"