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Excel Add-in: Cannot Connect to CA Agile Central with error saying "Cannot show the log message for the following reason: Specific cast is not valid"

Question asked by dd0d509324631292a60b5b65bc657aa8 on Aug 12, 2016
Latest reply on Sep 19, 2016 by SeshVeeraraghavan1363555

I want to use the Excel Add-in for export and import iteration and release information between projects, my operation system is win7, and I have excel 2010 installed, also I have Microsoft Visual Studio 2010 tools for Office Runtime, and installed Rally .msi installation file, I also have some pack for .net framework 4.6 installed, but when "Connect to CA Agile Central" in Excel using correct URL and username&password I used in CA Agile Central site, error pops up saying "Cannot show the log message for the following reason: Specific cast is not valid", meaning I cannot connect to Rally at all. what can I do to solve this issue?

PS. I have SQL server server management studio 2012 installed in my PC.

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