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CA Service Desk Integration with CA Spectrum

Question asked by Balram.Deswal on Oct 18, 2016
Latest reply on Oct 21, 2016 by Balram.Deswal

Hi Team,


I have implemented CA SDM 14.1.03 and CA Spectrum 10.1.2 on window server 2008 R2 (on different servers). I have performed all the steps to integrate them. Whenever I am submitting service desk ticket from the alarms in spectrum, it is not generating the incident and giving the following error in std log of service desk:


spelsrvr 6088 ERROR pcexec.c 6403 Spell interp failed at cr.spl:3581:cr::make_from_template: No object for member variable persistent_id


spelsrvr 6088 ERROR api.spl 4193 Internal err applying template: cr.spl:3581:cr::make_from_template


Here is the screenshot of the error:


Kindly provide the solution for this issue.


Thanks & Regards,

Balram Singh Deswal