CA Service Management

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  • 1.  Service Desk Management Fields in APM

    Posted Oct 18, 2016 06:53 AM

    Hi, I would like know if can show some Service Desk fields in APM. The situation is I want to see the fields of the relations tables the object "nr" in APM. For example, the "warranty_start (nr_wrty_st_dt)" field of the table "usp_owned_resource" I want to show in APM search forms and detail forms, is there any way? . Thank you. Regards



  • 2.  Re: Service Desk Management Fields in APM
    Best Answer

    Broadcom Employee
    Posted Oct 18, 2016 07:09 AM

    Hi Guillermo:

        Just confirming you are talking about APM and not PPM or another product, Service Desk is written in C++ not Java. So that means limited monitoring capabilities. APM CE (aka CEM) can monitor Service Desk but from a HTTP/web page perspective. 

    Thanks 

    Hal German



  • 3.  Re: Service Desk Management Fields in APM

    Posted Oct 21, 2016 04:11 AM

    Hi Hallett,
    I'm talking about CA Asset Portfolio Management (APM). I know APM and Service Desk share some tables and fields,

    but I would like if these fields can be extend, namely, if I can share more fields (not generics) ServiceDesk with A.P.M.

     

    Thanks!



  • 4.  Re: Service Desk Management Fields in APM

    Broadcom Employee
    Posted Oct 21, 2016 04:26 AM

    You want CAPM not CA APM.

    We'll move this to the right community.



  • 5.  Re: Service Desk Management Fields in APM

    Posted Oct 21, 2016 04:31 AM

    OK, sorry.

     

    Thanks



  • 6.  Re: Service Desk Management Fields in APM

    Broadcom Employee
    Posted Oct 19, 2016 07:20 AM

    Dear Guillermo:

     I provided an initial response and asked for a confirmation. Not hearing back, I am marking as answered. However, you are more than welcome to follow-up on this post as well as my response.

     

    Thanks

    Hal German