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CA SPECTRUM: create ticket with two or more attr-id into service-desk-ticket-config

  • 1.  CA SPECTRUM: create ticket with two or more attr-id into service-desk-ticket-config

    Posted Oct 18, 2016 06:01 PM

    Hello,

     

    We would like to know if is there a way to create ticket from spectrum to servicedesk with two or more attr-id to filter the creation. For example:

    <sd-ticket>
    <alarm-attribute>
    <attr-id>0x11f50</attr-id> 
    <value>0xffff9701</value> 
    </alarm-attribute>
    <alarm-attribute>
    <attr-id>0x12022</attr-id> 
    <value>0111</value> 
    </alarm-attribute>
    <sd-problem-type>test_event_usd</sd-problem-type>
    </sd-ticket>

     

    When we try to reaload ca spectrum rules with the above code an error appear, maybe because is not possible to have more than one alarm-attribute into a sd-ticket node, please tell us if it is correct and if you know how to add it without to have an error.



  • 2.  Re: CA SEPCTRUM: create ticket with two or more attr-id into service-desk-ticket-config
    Best Answer

    Broadcom Employee
    Posted Oct 18, 2016 08:22 PM

    As far I as know only one parameter can be specified.

     

    Check this KB document: 

    TEC522062 - Can we create a ticket creation rule based on Global Collection association AND Alarm Severity in Spectrum/Service Desk integration?



  • 3.  Re: CA SEPCTRUM: create ticket with two or more attr-id into service-desk-ticket-config

    Posted Oct 19, 2016 12:52 PM

    Thanks a lot for your answer.