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Trying to use Maileater to create Request tickets

Question asked by NSDtech72 on Oct 19, 2016
Latest reply on Oct 20, 2016 by NSDtech72

While trying to use Maileater to create request tickets, I noticed that it creates the tickets with the 'call origin' field defaulted to "Event Monitoring".  Is there a tag to change this to "Email" when the ticket is created? 

 

Here is what I am using:

 

%requester= smithj

%customer= smithj 

%category=Triage

%group=PC HD 

%priority=4

%status=Open

%urgency=4

%impact=4

%summary=Computer # 11111 will not boot

%description=Computer will not boot; message "No Operating system found"

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