While trying to use Maileater to create request tickets, I noticed that it creates the tickets with the 'call origin' field defaulted to "Event Monitoring". Is there a tag to change this to "Email" when the ticket is created?
Here is what I am using:
%requester= smithj
%customer= smithj
%category=Triage
%group=PC HD
%priority=4
%status=Open
%urgency=4
%impact=4
%summary=Computer # 11111 will not boot
%description=Computer will not boot; message "No Operating system found"