Transactions.
Chargebacks "represent the inter-account transfers of investment or service costs to departments." Chargebacks are not about the recording of actual costs - only about transferring actual costs once recorded. Personally, I'd stay away from this feature as long as possible, unless you have a sophisticated chargeback process already - it requires a lot more 'stuff' than we need, only making something complicated for us that ought to be simple. For example:
- My Customer: "Please, transfer the costs of this Engineering project to the Manufacturing department that is selling the parts to the customer."
- Me: "Ok, first we need to setup GL accounts, credit rules, debit rules - and the crediting rules for the supplying departments are based on percentages that we must setup, not the actual costs of the resources supplied by each department, and then...."
- My Customer, with eyes like deer staring into headlights of on-coming car: "OMG - stop, my head is spinning!"
Maybe this is perfect solution for some - not for us - CA PPM is not our accounting system!
You'll need to work with Transactions. If at all possible, look at importing your non-labor actual costs from your financial system. Manual entry method through UI is just too cumbersome/slow. If I couldn't buy or build a true interface, if I had to rely on flat file transfers, I'd look at ITDesign and IT-ROI for their Excel interface offerings.