CA Service Management

Here’s an update on additional education content available for SM 14.1.03:

• CA Service Desk Manager r14.1: Configure Incident and Problem Management 200 (ILT/VL, DL and CA PA)
• CA Service Desk Manager r14.1: Configure Change Management 200 (ILT/VL, DL and CA PA)
• CA Service Catalog 14.1: Process Automation Integration 300 (ILT/VL)

For a complete list of available courses, go to the Service Management Learning Path (select product from page).

To learn more about certifications for the CA Service Management Proven Professional Certification.

I would love to hear any feedback on the preferred method of delivery modalities.  We offer many of the courses as Dynamic Labs and OnDemand WBTs in additional to traditional ILT or VL courses.  Let us know what you like and why so we can continue to improve how and when we delivery education content!

Thank you for sharing this information with the community Lisa . 

When will "level 400" classes be offered for Service Desk Manager?

Please let me know what specific content you are looking for and I can confirm what's available.  Feel free to reach out to me directly at lisa.cummins@ca.com.