Hi Suman,
Thanks for your response. I could not get the browser level trace to attach here but when we did the trace and hit the 'http 405 PUT Method not allowed error'. As per our internal team, when we login to Clarity via non SSO URL, we hit the server directly (so no issues) but when we login via SSO URL, we do not directly hit the server as it gets routed via IIS. After doing some research online for this error, we tried to remove the WEBDAV component from IIS, but that stopped our clarity to work. We also checked the WEBDAV component of IIS and see that PUT method is allowed. So, we are not very sure as to what else could be causing this issue.
Thanks and Regards,
Jaspreet Kaur