CA Service Management

  • 1.  Unable to serialize delta request

    Posted Oct 20, 2016 10:00 AM
      |   view attached

    We have two Service Catalog servers version 14_1_02_incremental2 . I did steps for Setting Up Horizontal Clustering for CA Service Catalog. I can see in ServiceCatalog.log file a lot of error messages:

    java.io.NotSerializableException: com.ca.share.formsdesigner.renderer.server.RendererServiceImpl

    I attached picture with error. Can anyone help how to troubleshoot this error?

    Regards,

    Milan



  • 2.  Re: Unable to serialize delta request

    Broadcom Employee
    Posted Oct 21, 2016 04:08 AM

    Good Morning Milan.

     

    Looking into this one, it appears that a 'quick answer' can not be made availble.
    Apparently, 'investigation' and/or 'debugging' is needed to find a possible cause and solution for this.
    Therefor I need to ask you to open a 'standard' case through our CA Support Online system.
    And then, with this case, you can get 'standard' follow-up by our Support Level 1 Team.
    Is that okay with you?
     
    Thanks in advance for your understanding and kind regards, Louis van Amelsfort.



  • 3.  Re: Unable to serialize delta request

    Posted Oct 23, 2016 11:59 AM

    Hello Louis,

    thank you for your answer, I'm going to open case and upload logs. 

    Regards,

    Milan