CA Service Management

  • 1.  Service Desk Management Fields in ITAM

    Posted Oct 21, 2016 04:47 AM

    Hi, I would like know if can show some Service Desk fields in ITAM. The situation is I want to see the fields of the relations tables the object "nr" in APM. For example, the "warranty_start (nr_wrty_st_dt)" field of the table "usp_owned_resource" I want to show in ITAM search forms and detail forms, is there any way? . I know ITAM and Service Desk share some tables and fields, but I would like if these fields can be extend, namely, if I can share more fields (not generics) ServiceDesk with ITAM.

     

    Thank you.

    Regards



  • 2.  Re: Service Desk Management Fields in ITAM

    Posted Oct 21, 2016 05:11 AM

    Hi Guillermo,

     

    Have a look at the following section on docs ops which covers somethng very close to what you want to do.

     

    Integrate with CMDB - CA Service Management - 14.1 - CA Technologies Documentation 

     

    Kind Regards,

    Brian