CA Service Management

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  • 1.  Export something from CA SDM 14.1

    Posted Oct 21, 2016 08:12 AM

    Good morning,

     

    I am currently presenting problem when trying to export something from CA SDM 14.1, a popup window, where I indicates that does not recognize the URL opens.

     

    NX.env and check the file, the line servlet

     

    @NX_SERVLET_SERVER_URL=http://NameServer.Domain:8090


    @NX_LOCAL_SERVLET_SERVER_URL=http://NameServer:8090

     

    Thanks,

    Richard B.



  • 2.  Re: Export something from CA SDM 14.1

    Posted Oct 21, 2016 08:35 AM

    Hi Richard,

    Can you provide a screen shot of this - that may help.

    Additionally, can you confirm that your service desk tomcat is set to run on port 8090?  Typically its on port 8080, so I want to make sure your servlet is set correctly.

    Also, can you access service desk attachment functionality and does that work?

    Let us know,
    Jon I.



  • 3.  Re: Export something from CA SDM 14.1

    Broadcom Employee
    Posted Oct 21, 2016 12:25 PM

    In addition to what Jon as indicated, if Tomcat is indeed configured for port 8090, can you access these two URLs via a web browser:

     

    http://NameServer.Domain:8090

    http://NameServer:8090



  • 4.  Re: Export something from CA SDM 14.1

    Posted Oct 21, 2016 04:02 PM

    Hello,

     

    The service runs on port 8090, was changed by proxy issues.
    And I can access them easily through that port, and can attach files to the ticket, and download them without problem.  The downside is when I try to export from the button CASDM has given me these errors: * The screen is blank, shows no mistake * He throws me a message indicating that the URL is not recognized * And in other cases, I not display pop-up window

    I have access these two url via web browser.
    http://NameServer.Domain:8090
    http://NameServer:8090

     

     

     

    Thanks



  • 5.  Re: Export something from CA SDM 14.1

    Broadcom Employee
    Posted Oct 21, 2016 04:20 PM

    Do you have the latest cumulative patch applied for CA SDM 14.1?

     

    Are you able to reproduce the behavior with other web browsers, like Chrome or IE?

     

    Perhaps a Fiddler trace might help track down where the disconnect is.



  • 6.  Re: Export something from CA SDM 14.1

    Posted Oct 24, 2016 08:49 AM 
    If the behavior is similar to other browsers.
    In fact, this problem occurs even though I am connected directly from the server localhost.

    Thks,
    Richard


  • 7.  Re: Export something from CA SDM 14.1

    Broadcom Employee
    Posted Oct 24, 2016 03:21 PM

    Richard............

     

    This issue might be a little "complex" to address via the online communities.

     

    If not already done, please open a ticket with CA Support.

     

    When opening the ticket, please reference this community post (Export something from CA SDM 14.1 ) and also provide your NX.ENV and .HIS files from the CA SDM server.



  • 8.  Re: Export something from CA SDM 14.1

    Broadcom Employee
    Posted Oct 28, 2016 07:26 PM

    Richard...........

     

    Did you end up opening CA Support ticket?



  • 9.  Re: Export something from CA SDM 14.1

    Posted Oct 31, 2016 08:16 AM

    Hi Paul,

     

    If indeed already opened the case on CA Support. I'm waiting for the help of technical staff.

     

    Thank you very much,
    Richard