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Add the incident solution to the notification

Question asked by MohamedAlKenani Employee on Oct 24, 2016
Latest reply on Oct 24, 2016 by birolturker.kara



Before flagging an incident as resolved, analyst should enter a solution description on how he solved the incident.


In the incident form he goes to Activities drop down list, then choose Solution... and enter the solution description.


How to add the entered solution description to the incident resolved email notification.