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Out of Office email - Maileater

Question asked by sharamateti on Oct 24, 2016
Latest reply on Nov 11, 2016 by sharamateti

Hi,

 

My client wants the out of office emails to get logged in the ticket as a log comment, can you suggest how we can address this.

 

Ex: When analyst send out a manual notification and user as default response, that response should be captured either as a log comment or attachment for the same ticket.

 

SDM R14.1

 

/Sharath

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