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What is the number limit for creating incident using SOAP?

Question asked by lguo on Oct 26, 2016
Latest reply on Oct 28, 2016 by lguo


We did some stress test for our CA Service Desk SOAP Web service and we use 20 thread try to create 2000 incidents in 30 minutes. We got following impersonate error when try to create number 1580 ticket.

java.lang.NoClassDefFoundError: org/apache/xml/serializer/TreeWalker
        at org.apache.xalan.processor.TransformerFactoryImpl.newTransformerHandler(
        at com.sun.xml.internal.bind.v2.runtime.JAXBContextImpl.createTransformerHandler(
        at com.sun.xml.internal.bind.v2.runtime.unmarshaller.DomLoader$State.<init>(
        at com.sun.xml.internal.bind.v2.runtime.unmarshaller.DomLoader.startElement(
        at com.sun.proxy.$Proxy40.impersonate(Unknown Source)

1. Is it because of session been terminated or there is limit of creating tickets for each session?

2. Is there any limit for creating incidents?


Thank you for your time.


Kind Regards