AnsweredAssumed Answered

EEM authetication failure

Question asked by SanjayK_776 on Oct 27, 2016
Latest reply on Feb 6, 2017 by SanjayK_776

Hi All,

I am using CA EEM and it is integrated with two active directory.

I am receiving this error for some of the users 'EE_SPONSORERROR iSponsor ErrorISE_METHODNOTALLOWED wrong GET/POST semantics'.

 I have found that duplicate user id exist in both the active directory, Let say if my user id is 'A12345' then it exist in both the active directory and user is not able to login in CA service desk manager and getting above error in the stdlog for this user id.

When I checked in AD then user id is disabled in other active directory and CA EEM is pulling the disabled user id also.

Is there any way to search the active records in CA EEM so that only active user id gets authenticated in CA Service desk manager to avoid this error. 

Please help me.