AnsweredAssumed Answered

Hi All, we're running CA Service Desk Manager, 12.7. Individual Assignee notifications is my concern.

Question asked by tlerfald on Oct 28, 2016
Latest reply on Oct 28, 2016 by tlerfald

There are many customizations, so the answer may not be as straight forward. I'm looking to enable only some members of a group to receive notification on the assignment of a ticket to them directly. I'm only able to turn on notifications for all tickets in that queue, not those assigned directly. Maybe I'm missing something simple. Would anyone be able to advise? Thank you for your help.