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Robot Inactive alert when Agent move to Secondary Hub

Question asked by imrankhcl Champion on Oct 28, 2016
Latest reply on Oct 31, 2016 by Gene_Howard

Hi Guys,

 

I have received Robot Inactive alerts when Nimsoft agent moved from primary hub to seconday Remote\Monitoring Hub.

As per the logs it seems that servers are connecting and disconnecting with the hub.

 

Logs:

Oct 28 02:53:39:686 [1720] Controller: hub HUB1(Hub1 IP Address) NO CONTACT (communication error)
Oct 28 02:53:39:780 [1720] Controller: Hub HUB2(Hub2 IP Address) contact established
Oct 28 02:53:39:795 [1720] Controller: restart_all_probes  Restart probes other than hub, controller, spooler
Oct 28 02:53:53:958 [1720] Controller: restart_all_probes  Finished restart probes other than hub, controller, spooler
Oct 28 03:14:38:082 [1720] Controller: checkin - from PRIMARY, move back (/Domain/Hub/Primary HUB1/hub)
Oct 28 03:14:38:082 [1720] Controller: Hub HUB1(Hub1 IP Address) contact established
Oct 28 03:14:46:097 [1720] Controller: restart_all_probes  Restart probes other than hub, controller, spooler
Oct 28 03:14:58:595 [1720] Controller: restart_all_probes  Finished restart probes other than hub, controller, spooler
Oct 28 03:15:00:611 [1720] Controller: hub HUB1(Hub1 IP Address) NO CONTACT (communication error)
Oct 28 03:15:00:611 [1720] Controller: Hub HUB2(Hub2 IP Address) contact established
Oct 28 03:15:00:611 [1720] Controller: restart_all_probes  Restart probes other than hub, controller, spooler
Oct 28 03:15:09:547 [1720] Controller: restart_all_probes  Finished restart probes other than hub, controller, spooler
Oct 28 03:38:01:402 [1720] Controller: checkin - from PRIMARY, move back (/Domain/Hub/Primary HUB1/hub)
Oct 28 03:38:01:418 [1720] Controller: Hub HUB1(Hub1 IP Address) contact established
Oct 28 03:38:03:411 [1720] Controller: restart_all_probes  Restart probes other than hub, controller, spooler
Oct 28 03:38:15:993 [1720] Controller: restart_all_probes  Finished restart probes other than hub, controller, spooler

 

I am creating a batch file to check the communication (Telnet) issue between hub to robot.

 

Please suggest to find the RCA and resolve this issue.

 

Thanks in advance,

IK

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