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CA Service Desk Manager r12 endless email spamming

Question asked by NITLicensing on Oct 30, 2016
Latest reply on Oct 31, 2016 by Brian_Mathato

Hello,

 

I have been encountering an issue with CA Service Desk Manager where an endless stream of email notifications would be generated from tickets carrying priority 1. 

The email title would come this way:

'Req. Status = Open' event notify group for request/incident/problem '2345'

I could find some of the tickets and changed their priority to 2 and the spam ended, but the issue is that I cannot find some tickets no matter what I searched for.

 

Any ideas of how I could stop this endless email notification?

 

Regards,

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