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How do I modify bulk user accounts in CA Service Desk?

Question asked by afolabi on Oct 30, 2016
Latest reply on Nov 1, 2016 by Jon_Israel

In my Service Desk database, I have many user accounts who have incorrect entries due to user changing roles and/or work locations.

Steps taken:

1. I have extracted all user accounts from my Service Desk database - to a spreadsheet.

2. I have determined and highlighted the wrong entries and specified the right information in another column on the spreadsheet.


A manual way of correcting this is to edit each user account.

However, this is largely inefficient as it is time consuming and I have hundreds of records to modify.

Kindly assist with a way to do a bulk upload or modification.