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Error with a Web Service - Service Catalog

Question asked by Wicner on Oct 31, 2016
Latest reply on Oct 31, 2016 by Jason_Wolfe

Hi Team, 


Our customer has Service Desk, Service Catalog and PAM (Version 12.9), actually the end user create the request from Service Catalog and they can attach document without any problem, then there is a two Process on  PAM, the first process create the request on Service Desk, and the second process create a link of the attachment. 


The problem is with the second process called "add_Attachment", in this process I execute a Web Service called "addAttachmentToRequestItemWithPath" whit the next structure: 



<soapenv:Envelope xmlns:xsi=''
xmlns:xsd='' xmlns:soapenv='' xmlns:ser=''>
<soapenv:Header/> <soapenv:Body>
<ser:addAttachmentToRequestItemWithPath soapenv:encodingStyle=''>
<sessionID xsi:type='soapenc:string' xmlns:soapenc=''></sessionID>
<requestID xsi:type='xsd:int'>86324</requestID>
<subscriptionDetailID xsi:type='xsd:int'>257568</subscriptionDetailID>
<attachmentName xsi:type='soapenc:string' xmlns:soapenc=''>ixutil.txt</attachmentName>
<attachmentDescription xsi:type='soapenc:string' xmlns:soapenc=''></attachmentDescription>
<attachmentPath xsi:type='soapenc:string' xmlns:soapenc=''>C:\Program Files\CA\Service Catalog\scripts\ixutil.txt</attachmentPath>
</ser:addAttachmentToRequestItemWithPath> </soapenv:Body></soapenv:Envelope>


If i execute this structure on Soap UI (SoapUI | Functional Testing for SOAP and REST APIs ) it finished Ok. But when i used the web service since PAM (whit operator Invoke SOAP Method) the result is "soapenv:Server.generalExceptionException occurred in"


I don´t Understand which is the error, any idea?