Hello Jon,
I have a few categories that automatically a ticket its created with one of them the status change from ‘Open’ to ‘Pending Approval’. The need is that if the pending approval status has 48 hours that status change to ‘Dismiss’ and to notify the end user of the case.
Regards.
Jason Lara
Implementation Specialist
809-869-3939 Tel.
809-869-3939 Cel.
De: Jon_Israel
Enviado el: Monday, October 31, 2016 12:15 PM
Para: Jason Lara <lara_jason@mediatrix.com.do>
Asunto: Re: - Re: Automatic status change
<https://communities.ca.com/?et=watches.email.thread> CA Communities
Re: Automatic status change
reply from Jon Israel <https://communities.ca.com/people/Jon_Israel?et=watches.email.thread> in CA Service Management - View the full discussion <>