I created on CA Service Desk Manager 14.1.03 a new mailbox configuration called "Zabbix", this mailbox will create new incidents on CA SDM from e-mail messages received from "email@example.com" and "firstname.lastname@example.org" (POP3 connection).
The mailbox configuration is just like below:
I've created 3 rules just like below:
The incident creation doesn't work, I don't know what is missing on my configuration, can anyone help me?
I attached the text_api.cfg on this post.