Rally Software

We have a custom field set for our subscription.  It is a dropdown list.  Currently, we have 53 different values available in the dropdown; I added two the other day, and neither of the two I added show up.  When I look at the values in the Edit Field control, I see them all.  However, when I go to stories or defects, I only see the previous 51; I cannot see the two new values.

What do I need to do to get the new values to show up?

Hi,

one possible cause for this could be  browser caching. You might want to try a different browser or clear your browser cache and cookies. Also please check, if you are able to see this after logout/login to Agile Central.

If it still happens at that time I would suggest to submit a support case.

I cleared the cache, closed and restarted the browser.  No change.  This was done on the most recent version of Firefox (49.0.2) and Chrome (54.0.2840.71).  I guess I'll be filing a support case. Question: what are the limits - if any - to the number of values you can specify in a custom dropdown field?

BTW, I tried to submit a new support case - I received this:

We're sorry, this function is temporarily unavailable. Please try again later. If you need to open a case immediately please contact Customer Support

It's somewhat irritating to attempt to file a support case only to have the support system tell you there was a problem... should I try to file a support case for the support system?

Thanks for the info. The case was actually opened (not sure why you got the error).

We will look into this and come back to you via the case...

This was user error.  I forgot that custom fields are specific to object types, i.e. defects, user stories, features, etc., and that their values are specific to those same object types.  I updated defects but had not updated any other objects.  Duh.  Apologies... I updated things across the board and everything is working as expected.

Bad Randy... BAD.

Way to admit responsibility Randy.

Nice  ☺

Donna Evers, FLMI, CISA

Sr. Business Management Analyst

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