CA Service Management

I have a business unit asking for multiple assignee support for their request system.

Can this be accomplished with SDM? If so how?

Joel...........

Are you referring to have a CA SDM ticket assigned to multiple analysts?

Would assigning the ticket to a group help?

The ticket would already be assigned to the group. The Business unit supervisor then needs to assign a few members of that group to the ticket. 

If You on SDM 14.1 you can configure category with classic workflow that will contain group tasks for different assignees and someone as incident assignee wil be accountable for incident in general. You can configure such workflow

Group Start

Incident resolution task for assignee1

Incident resolution task for assignee2

Group End

You will also be able to add aditional Incident resolution task by using insert task button or delete not needed.