Dear All,

We are monitoring Storage using VMAX probe in CA UIM v8.3. VMAX probe is installed on backup server. We are receiving alerts in CA UIM for Storage device.

Hostname & Source for Storage is showing say "XYZ" & "XYZ" respectively  in CA UIM which is actually the serial number of storage device.(Generally Source field is the IP address but for this case its showing serial number & source field is same as hostname)

Now we have integrated the CA UIM v8.3 with CA spectrum v10.1.1 using south bound gateway. We are receiving all alerts from CA UIM to CA Spectrum except STORAGE Alerts. Storage events are visible in spectrum but showing "UNKNOWN" type.

Hostname & IP-ADDRESS for Storage is showing say "ABC"  & "xx.xx.xx.xx" respectively in CA Spectrum which are the actual hostname and IP Address of storage device.

Please help us so that we can get storage device alerts in CA spectrum.

Regards,

Swapnil

Hi Swapnil,

What is the value of Trap type in the Events TAB?

CA Spectrum and CA UIM integration use the following alert/trap mapping file:

$SPECROOT/SS/CsVendor/gen_app_gw/EventAdmin/AlertMap

1.3.6.1.4.1.4055.1.6.2  0x06330021  # (Minor)

1.3.6.1.4.1.4055.1.6.3  0x06330022  # (Major)
1.3.6.1.4.1.4055.1.6.4  0x06330023  # (Critical)
1.3.6.1.4.1.4055.1.6.5  0x06330024  # (Informational)(Event Only)
1.3.6.1.4.1.4055.1.6.6  0x06330025  # (Warning)(Event Only)
1.3.6.1.4.1.4055.1.6.7  0x06330020  # (Clear)

1.3.6.1.4.1.4055.1: Enterprise OID (in this case indicating a CA UIM integration).

6: The Generic Trap Identifier (in this case the 6 indicates an Enterprise specific trap).

2: Specific Trap Identifier (to assert a Minor alarm).

3: Specific Trap Identifier (to assert a Major alarm).

4: Specific Trap Identifier (to assert a Critical alarm).

Also take a look at this KB document:

TEC1231704 - Southbound Gateway doesn't forward trap event/alarm to target device

Thanks,

Silvio

Hi Swapnil,

You can make use of the trap type ID(s) and OID(s) that you received under Event tab of the model in AlertMap file to map the traps to event code and then create your custom event rules to log, generate and clear the alarms.

Make sure to check the "Store Event in historical database" under Event options tab (Event Configuration console) to have the events appear under Events tab of the respective model for future reference.

Regards,

Rajashekar