Is there anyway that alarms generated in CA Spectrum can automatically create ticket in CA Service Desk Manager for particular alarms without right click on alarm and submit Service Desk ticket.
Thanks and Regards
Have a look at https://support.ca.com/cadocs/0/CA%20Spectrum%209%204%200-ENU/Bookshelf_Files/PDF/Spectrum_ServiceDesk_Integration_ENU.p…
Examples Example: Create CA Service Desk Tickets Automatically for a Single Alarm Type
Thanks for your concern. I have look at this document & get success now tickets are created automatically for a single alarm type.
Retrieving data ...