CA Service Management

Hi all,

In CA Service Catalog I need to add a custom "Complete" status.

The goal is to visualize all requests with this status in "Complete" view (usm/wpf?Node=icguinode.catalogpastitems page)

Is it possible?

Best regards,

Sutot

For information about the status code customization, I can refer to the followign CA Service Management 14.1 wiki pages:
https://docops.ca.com/ca-service-management/14-1/en/using/request-management/request-management-using-ca-service-catalog/status-values
And
https://docops.ca.com/ca-service-management/14-1/en/building/building-ca-service-catalog/modify-the-request-status-list
 
An Additional question then comes up.
What would be different for the 'complete' status in comparrison with the current 'Completed' status?

To get a 'view' for the requests with this (or any other) status,
one suggestion could be to create a 'report builder'/'data object'('DO') query on the mdb.
And then build a 'report builder'/'data view' based on that 'DO'.

There might perhaps be other options too.

Thanks and kind regards, Louis van Amelsfort.

Hi Louis,

thank you for your answer.

The new closure status should be called "Completed - Incident Opened" and no more status changes should be allowed on request in this status. Which status code can I use in requestedshared.xml file?

About creating a report builder/data object: once 'report builder' is built, how can I publish it on 'usm/wpf?Node=icguinode.catalogpastitems' page?

Best regards,

Sutot

I don't believe it is possible to add additional 'Completed' statuses however if you are just trying to change 'Completed' to 'Completed - Incident Opened' (for all requests) you can update the st_2 tags in requestshared.xml:

<st_2>Completed</st_2>

To:

<st_2>Completed - Incident Opened</st_2>