Can someone please share the guide?
I'm not sure whether integration is supported with BMC Remedy 9.1
However 'sdgtw' probe could be setup for integration but currently it supports BMC Remedy 8.1
sdgtw (Service Desk Gateway) - CA Unified Infrastructure Management Probes - CA Technologies Documentation
sdgtw (Service Desk Gateway) Release Notes - CA Unified Infrastructure Management Probes - CA Technologies Documentation
Thank you sinab12 and Iulian - Unfortunately Remedy version is 9.1. Have to wait until the latest supported version i guess.
In addition to sinab12's answer, there is a remedygtw probe but, again, it's only been certified with BMC Remedy up to v8.1. Here are the release notes.
I hope it answers your question.
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