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SDM - Mail Eater (Updating an existent ticket)

Question asked by Vinicius_Paulo on Nov 8, 2016
Latest reply on Nov 8, 2016 by Chi_Chen

Hi community!

 

I would like to know if there's a way to update a created ticket on SDM, via email eater.

 

I tried to create a new mail box rule, with the action to "Update Object", setting the "Ticket number" as a filter type "Subect contains", but it wasn't effective, since when I send a new email, with the ticket number on the subject, the SDM is understanding that he has to create a new ticket via mailEater, and not to update a previous created ticket.

 

There's another way to make this work?

 

Thanks!

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