Hi Chi!
The problem is, that I have one rule, set as "Create/Update Object", used to create a ticket via email eater, for a especific email address domain.
When I made the creation of the rule to "Update Object", setting the filter to use the subject with the ticket number, the SDM doesn't update the ticket already created. Instead of it, a new ticket was created, and I believe that it was created via "Create/Update Object" rule.
So, the scenario is:
"Create/Update Object" rule: the ticket is created via mailEater (ticket 123, for example)
"Update Object" rule: I set the ticket 123 on subject, but instead of update the ticket, a new ticket was created.
Is there any way to deal with it?
Thanks!