CA Service Management

is there any way add wildcard in site defined condition. scenario is following:

ticket type Indicent

status Resolved

group "%abc%"

Hi,

check this thread: https://communities.ca.com/message/241836367?commentID=241836367#comment-241836367 

Condition could be:

if ( (type == 'I') && (status == 'RE') && (sindex(group.last_name, 'ABC') > -1) )

   set_return_data(TRUE);

else

 set_return_data(FALSE);

Regards,

cdtj

r u talking about Action Macro or Site Defined?

by the way here is my export of Site Defined Condition Macro (I tried adding what u say but it wont work.. please edit with Category.Sym == "abc"):

TABLE Spell_Macro

                del description fragment id last_mod_by last_mod_dt lock_object msg_html

                msg_tmpl_info ob_type persid sym tenant type usr_integer1 usr_integer2 usr_integer3

                usr_string2 usr_string3 usr_string4

                { "1" ,"",

                "if (( !is_null(getval_by_name(\"type\")) &&  getval_by_name(\"type\")  == \"I\" ) && ( !is_null(getval_by_name(\"status\")) &&  getval_by_name(\"status\")  == \"RE\" ))\\0012set_return_data(TRUE);\\0012else\\0012set_return_data(FALSE);\\0012",

                "400189" ,"FXXXXXXXX45BED70A9D98CCAD17" ,"11/09/2016 12:17:00" ,"0" ,"",

                "" ,"cr" ,"macro:400189" ,"test2" ,"" ,"COND_SITE" ,"" ,"0" ,"" ,"" ,"" ,"" }

Yeap, about site-defined condition.

An easiest way to modify those macros is to enable editing on the form:

- copy detail_macro.htmpl form from bopcfg directory to site/mods;

- open it for edit using notepad (or you can use Web Sceen Painter as well);

- find this string (could vary depending on localization):

<PDM_MACRO name=dtlReadonly hdr="Macro" attr=usr_string1>

- and replace with this one:

<PDM_MACRO name=dtlTextbox hdr="Macro" attr=usr_string1 colspan=6 rows=17 size=120 spellchk=no>

- now reset web cache using pdm_webcache -H

Form will look like:

and you can modify macros without extracting/uploading them.

I would recommend Condition macro rather than Site-defined Condition macro.