CA Client Automation

  • 1.  Agent upgrade

    Posted Nov 10, 2016 04:12 AM

    Hello

     

    On upgrading the agents using a normal SD job package ("CA DSM Agent + AM, RC, SD plugin(s) (NLS(ENU,DEU,FRA,JPN)) Win32"), there are always several installations which show following behavior:

    - The job starts normally

    - caf is stopped 

    - Instead of having the upgrade routine starting, nothing happens. No CA executable are running

    - I have to start caf manually

    - After caf runs again, the SD process begins again, but this time the upgrade runs fine (at least mostly).

     

    I have no clues when this happens, I also was not able to reproduce it. Seems like random.

    I have been struggling with this since several releases, so it does not depend on the agent's version.

    When the computer is restarted the problem is handled automatically, but where the computer runs for long time, caf stays stopped. 

     

    Has anyone already experienced this?

     

    Thanks

    Leandro



  • 2.  Re: Agent upgrade

    Broadcom Employee
    Posted Nov 14, 2016 05:44 AM

    Hi Leandro

    I have done a quick search and cannot find previous reports of this in the support database.

    We can of course look into this for you. If you would like this please log a support case.

    regards

    Rich



  • 3.  Re: Agent upgrade

    Posted Nov 14, 2016 07:09 AM

    Hi Rich

     

    Thank you for your reply.

    I will try again to reproduce the problem, and collect the logs.

    Otherwise a case makes no sense.

    Is there any trace to activate? Not sure if cftrace can help.

     

    Leandro



  • 4.  Re: Agent upgrade

    Broadcom Employee
    Posted Nov 17, 2016 11:56 AM

    Hi Leandro,

     

    The logs to collect are :

     

    * zip of directory DSM\logs

    * Logs TRC_*.log and DSM*.log under c:\windows\temp

     

    Thanks.

    Regards,

    Jean-Yves



  • 5.  Re: Agent upgrade
    Best Answer

    Posted Nov 18, 2016 12:23 AM

    Hi Jean-Yves

     

    Meanwhile I opened a support case: 00607672

    So we can close this topic here.

     

    Thank you!

    Leandro