CA Service Management

Hi,

Is there any option available to identify the contacts are created via LDAP integration and contacts via web interface by user.

How to identify the contacts were created by LDAP and web interface by user. please help .

SD version : 14.1 CUM 2 AA mode.

Hi Sheik,

I don't think there is a flag, but I am not sure. If not, then perhaps a method similar to that in technical document TEC489029 could help?  http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec489029.html

Regards

Karen

Hi Sheik,

Contacts created or updated via LDAP will have a value in the ldap_dn attribute on the cnt object. This may not be visible OOTB on the contact detail form but you can check it using pdm_extract or by looking at the usp_contact table directly in the mdb. For contacts created via the web interface, this attribute would be NULL unless it was specifically updated.

Regards,

Gordon.

In addition to what Gordon indicated, you might be able to perform a contact search within CA SDM and enter something similar to the following in the Additional Search Arguments field

ldap_dn is NOT NULL