Symantec IGA

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  • 1.  Identity Manager is very slow while loading user data

    Posted Nov 10, 2016 05:38 AM

    Hi,

     

    While viewing user data from IdM Console , it is taking around 50 sec to load the data which is real slow. The problem gets fixed temporarily when I restart all the CA services but after some day it again goes slow. I have tried methods like cleaning up task persistence db and tuning up IdM , still it persists. Anyone could help me on this?



  • 2.  Re: Identity Manager is very slow while loading user data
    Best Answer

    Broadcom Employee
    Posted Nov 16, 2016 07:45 AM

    Hi

     

    Please, check the Memory Maximum Heap Size set in your application server where CA Identity Manager is deployed in two moments: when application server starts and when having the performance issue. If windows OS  the tool task manager or tool top in Linux

    It's  recommend open a support case to deep research the root cause of this problem.



  • 3.  Re: Identity Manager is very slow while loading user data

    Posted Nov 17, 2016 12:44 AM

    Hi Valdo,

     

    Thanks for the suggestion, will try this one out... CA Identity Manager is deployed on windows OS and Application server is JBOSS EAP 6