AnsweredAssumed Answered

Custom field Escalate To capture ESCALATED tickets.

Question asked by Asheesh-Kumar on Nov 10, 2016
Latest reply on Nov 15, 2016 by Jon_Israel

Hi,

 

We need to add a custom field ESCALATE to capture all the escalated tickets in reporting from L2 to L3.

 

Escalated checkBox on the Detail_in form.

I have created an Column under CR table as z_escalate and added it to xfer_esc_cr.htmpl form. 

<PDM_MACRO name=dtlCheckbox hdr="Escalate" attr=z_Escalate off="" on="X" title="Escalate">

and if anyone check this box than we should be able to fetch it as active in report.

And a read only 'ESCALATE' should fetch the data and be active on detail_in form. 

 

Please help. 

Outcomes