We need to add a custom field ESCALATE to capture all the escalated tickets in reporting from L2 to L3.
Escalated checkBox on the Detail_in form.
I have created an Column under CR table as z_escalate and added it to xfer_esc_cr.htmpl form.
<PDM_MACRO name=dtlCheckbox hdr="Escalate" attr=z_Escalate off="" on="X" title="Escalate">
and if anyone check this box than we should be able to fetch it as active in report.
And a read only 'ESCALATE' should fetch the data and be active on detail_in form.