Symantec Access Management

  • 1.  SmDsLdapConnMgr Bind. Server 10.196.112.72 : 389. Error  91-Can't connect to the LDAP server

    Posted Nov 10, 2016 08:39 AM

    SmDsLdapConnMgr Bind. Server 10.196.112.72 : 389. Error  91-Can't connect to the LDAP server

     

    Can any please explain about this error once please.



  • 2.  Re: SmDsLdapConnMgr Bind. Server 10.196.112.72 : 389. Error  91-Can't connect to the LDAP server

    Posted Nov 10, 2016 04:02 PM

    Hi Naveen,

     

    Error 91 basically indicates connection issue to the designated LDAP server.

     

    LDAP client call make it to the network however it failed to establish connection to the LDAP server. Please confirm if the LDAP server is operating accordingly and listening to the designated port.



  • 3.  Re: SmDsLdapConnMgr Bind. Server 10.196.112.72 : 389. Error  91-Can't connect to the LDAP server

    Posted Nov 10, 2016 05:19 PM

    Possible Cause:

     

    1. Firewall blocking the access to these ports between Policy server and LDAP server.

    2. LDAP server down

    3. If using ssl (not in your case as you are using 389 port which is non ssl ) , certificate invalid/Secure connection option not checked.

     

    Questions :

     

    1. Can you share the screenshot of the User Directory configuration from Admin UI?

    2. Are you able to perform view contents for that directory ?

    3. Are you able to install some external LDAP browser tool like JXplorer and perform similar bind/search to the same directory and see if that works?



  • 4.  Re: SmDsLdapConnMgr Bind. Server 10.196.112.72 : 389. Error  91-Can't connect to the LDAP server

    Posted May 22, 2018 02:21 AM

    Hi Ujwol,

    we are also facing the same issue.

    we are able to perform view content from UD as well as able to connect using Jxplorer and perform all operations.

     

    Issue is connection gets drop for only few minutes then it get reconnected.

    Any suggestion would be great.

     

    Thanks,

    Rakesh



  • 5.  Re: SmDsLdapConnMgr Bind. Server 10.196.112.72 : 389. Error  91-Can't connect to the LDAP server

    Posted May 09, 2019 03:22 PM

    Hi 

    I have getting the below error on smps logs in policy server

     

    Few time getting this error 

    [SmDsLdapConnMgr.cpp:923][ERROR][sm-Ldap-01370] SmDsLdapConnMgr Bind. Server ip : 389. Error 49-Invalid credentials

    some time connection is idle

    [sm-Server-01760] Closing Idle connection for session # 6131

    please help on this issue

    Thanks,

    Bharani k