CA Service Management

Hi Community

How would someone build a field where you can populate multiple business units when select Multiple sites affected.

I was thinking building something simulator to how group membership work.

I haven't done this before, can someone point me in the right direction please.

Regards

Edgar Louw

Hi Edgar,

What field/table are you storing business units in? Usually folks use "site" or "location" for that - but it depends on how yours is set up.   Either way, to do a "many-to-one" relationship (meaning many business units to one incident), you would need to use an LREL table.  So you would have to first add an LREL table that would store the ticket UUID, and the ID of the business unit.  So there would be one row for each business unit that is associated to that ticket.  Then you would also need to add a form (Similar to the user/group add/remove form which has a left and right pane, where you select the users to be in that group).  

I hope this helps a bit.

Jon I.

Yes we do use location/site and thanks for this it really makes sense it like the group mem in Ca Service deks manager.

Will try this thank