CA Service Management

Hi everyone,

I'm seeing behavior with the knowledge searching that I can't figure out.  When we search on words that start with 'infra' (examples: infrared, or infrastructure), it only searches on the part of the word after 'infra'.  So it searches on 'red' or 'structure'.  I've looked and 'infra' is not defined as a noise word.  I even tried creating special terms for both of these words, then ran the re-index, but it still will not search on the entire word.  It's happening in both our test and production environments.  Anyone have any ideas why this is happening?

Thanks.

Tammy

Hi Tammy

I reproduced the same behavior on the r14.1 C2 and C3 Japanese version at will. I suppose it is a bug.

Could you raise new case to CA Support to create/provide the patch to you in future?

Sorry for the inconvenience.

Kosei

Thanks Kosei.  Maybe I'll submit a support ticket at some point.  This isn't that important, and we have enough open tickets right now.  But it's good to know that it's not just me, or something I can fix on my own.

Thanks.

Tammy