J_W

CA Support - Knowledge Base articles format

Discussion created by J_W on Nov 14, 2016
Latest reply on Jan 12, 2017 by J_W

The format of the Knowledge Base articles when viewed from PC web browsers has changed over the last few months.  I expect this was to accommodate a 'responsive design' move / tablet friendly view?

 

Since I never use a tablet to access technical docs, this results in two issues.  The first is the title size is HUGE and just adds to more vertical scrolling.  Example,

 

 

The second, and more important to me, is the title is not longer included when you print / save  or reference the article here in the Communities.  All you get is "Knowledge Base Article".  The forces us to manually add labels when referencing the articles# because the 'auto link' feature of editing a post.

 

Does anyone else have this issue?  I see it all browsers.

 

J.W.

Outcomes