AnsweredAssumed Answered

Bi-Direction integration of CA UIM & CA Service desk is not working

Question asked by AnujChoudhary on Nov 15, 2016
Latest reply on Nov 15, 2016 by Gene_Howard

Hi Team,


I have an issue in CA UIM & CA SD bi-direction integration. When I manually acknowledge the alarm from CA UIM then incident in SD is automatically closed but when i manually closed the incident in SD then alarm in CA UIM is not acknowledge automatically. So, please suggest me an appropriate solution for this issue.


Secondly, I am not getting the CA SD incident ID in CA UIM alarm custom field. Please suggest me.