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Attachments of Archived Tickets

Question asked by rkalidh87 on Nov 15, 2016
Latest reply on Dec 14, 2016 by rkalidh87

Hi,

 

Is there any option to find attachments of archive/purged tickets in CASDM 14. 1 AA setup.

 

I followed this doc to extract data TEC531305, but unable to find with status " archived"

even in mdb database i looked for this status in attmnt table but no luck.(
NULL
EMBD_LINK
INSTALLED
LINK_ONLY
NOTAVAILABLE
NOTINSTALLED
undefined). only these status available in table.  please help to find archived/purged ticket attachments.

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