CA Service Management

  • 1.  Create Order in Catalog Via Mail

    Posted Nov 15, 2016 09:17 AM

    Hi All,

     

       Is it possible to create order in Service Catalog via mail.

    We have SDM, PAM and Service Catalog installed and integrated. So we can use any combination of the product to create order in catalog via mail. 

    Any suggestion would be appreciable.

     

    Regards,

    Vikash



  • 2.  Re: Create Order in Catalog Via Mail
    Best Answer

    Posted Nov 15, 2016 10:04 AM

    One option could be to leverage PAM's mail trigger which polls an IMAP email account and invokes a PAM process to create the Catalog request. Tricky part might be ensuring all necessary data is included in the email and formatted appropriately/consistently to be parsed/passed as input to the SRF.



  • 3.  Re: Create Order in Catalog Via Mail

    Posted Nov 17, 2016 03:35 AM

    Thank you Jason for your reply. :-)



  • 4.  Re: Create Order in Catalog Via Mail

    Posted Nov 17, 2016 05:51 PM

    Glad to help, Vikash!



  • 5.  Re: Create Order in Catalog Via Mail

    Posted Nov 21, 2016 05:51 AM

    But how can we create a order in catalog in which we have different design of forms , its also tricky to pass parameter to form fields 



  • 6.  Re: Create Order in Catalog Via Mail

    Posted Nov 21, 2016 09:57 AM

    If you are trying to raise requests for different offerings via email you would need to include logic in your PAM process to differentiate which offering(s) need to be requested and pass the appropriate form details via a method like addRequestWithForm (Administration > Tools > Links > Web Services API > Request Web Service).