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When we could receive multiple alerts for one issue?

Question asked by imrankhcl Champion on Nov 15, 2016
Latest reply on Nov 16, 2016 by Phani Devulapalli

Hi Guys,

 

We have received multiple tickets for one problem. In Nimsoft we have setup cfg to generate or update alert after 2sample. Poll time is also 3-5 minutes. However, we have received 17 tickets for one problem. In NAS i am not able to find if there was a new alert with new NIM ID.

 

Kindly suggest me how to find the root cause because logically Nimsoft should not generate 17 new alerts for one problem.

 

Logs has been replaced so nohing to check in that.

 

Below is the sample of tickets.

 

NumberSummaryCreated
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:11:13+01:002016-11-15 12:12
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:11:16+01:002016-11-15 12:12
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:08:25+01:002016-11-15 12:09
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:09:08+01:002016-11-15 12:10
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:10:19+01:002016-11-15 12:12
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:09:18+01:002016-11-15 12:11
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:09:58+01:002016-11-15 12:11
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:10:09+01:002016-11-15 12:12
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:09:11+01:002016-11-15 12:10
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:11:22+01:002016-11-15 12:12
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:11:09+01:002016-11-15 12:12
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:09:49+01:002016-11-15 12:11
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:10:47+01:002016-11-15 12:12
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:09:10+01:002016-11-15 12:10
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:11:45+01:002016-11-15 12:12
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:09:39+01:002016-11-15 12:11
INC0******ServerName | Average (2 samples) disk free on C:\ is now 15%, which is below the warning threshold (15%) out of total size 68.3 GB | 2016-11-15T12:09:13+01:002016-11-15 12:11

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