CA Service Management

HI,

Want to know how to export and import the modified form from test to production, with out impacting the existing orders?? The issue I see is if I modify any forms the existing order forms will have issue like field id would hv changed the selected values would have been replaced and new field would come to old order. I want to do form modification without impacting the submitted order forms.

Good Day Shubha.

While searching for an answer, I see this Idea entered the Communities in thread: https://communities.ca.com/ideas/235733597

Would that help you further?

Thanks and kind regards, Louis.

HI,

Its good that we have it in idea. But do we have any work around to solve this issue currently.

One potential workaround could be the following:

1. Create a new folder called "Retired Forms".
2. Make a copy of "Form1". The new copy will be called "Copy of Form1".
3. Rename "Form1" to "Form1 - yyyy/mm/dd" (replace yyyy/mm/dd with the current date).
4. Move "Form1 - yyyy/mm/dd" to the "Retired Forms" folder.
5. Rename "Copy of Form1" to "Form1".
6. Update "Form1" as needed.
7. Modify the Service Options, which are currently pointing to "Form1 - yyyy/mm/dd", so they point to the new "Form1".