CA Service Management

I am in Jasperserver 6.2 and CASDM 14.1. Deployed out of box CASDM reports and followed all the steps as per documentation. When I try to run 'user authentication for SDM' report, I see this error -> Could not resolve style(s): RefreshTime, GeneratedBy, Report_Page_Header. The input control SAVE was success here.

After that, tried to run couple of reports from Incident reports and Request reports, reported similar errors like below - 

Does this error occur on all the OOTB Jasper reports or just this specific one?

Yes, except the Change Order reports. Thanks!

Hi Laxma,

I believe this problem is caused by the importing of CA Service Management product specific content packages in a certain order.  There is a note about this in the documentation as follows:

Important! The order in which you import the content of multiple products is important. If you are using CABI JasperReports® Server r.6.2.0 for CA Service Desk Manager, CA Service Catalog, and / or CA IT Asset Management, you need to import the product specific content in the following order: CA IT Asset Manager, CA Service Catalog, CA Service Desk Manager. If you fail to follow the order, you will encounter errors when executing the CA Service Desk Manager reports. For more information about this known issue, see Reporting with CABI JasperReports® Server r6.2.0 for CA Service Management.

The note can be found on this page:

Configure CABI JasperReports® Server r6.2.0 for CA Service Management - CA Service Management - 14.1 - CA Technologies D… 

That said, I am guessing that you imported the the CA IT Asset Manager or CA Service Catalog content AFTER importing the CA Service Desk Manager content.  If so, then what you need to do is redo the import of the content - first doing the IT Asset Manager content, then CA Service Catalog, and then lastly, CA Service Desk Manager.  

This should correct the issue for you.

Thanks,

Jon I.

Thank you Jon!

Yes, that's the exact order I followed, which documented here - Configure CABI JasperReports® Server r6.2.0 for CA Service Management - CA Service Management - 14.1 - CA Technologies D… 

But yes, i will import them in the mentioned order again and update here how it goes. 

Thanks,

Laxma

Hi Jon,

Reimport the reports seems resolved the issue. But, I required to restart tomcat and clear browser cache, then everything is going fine now. Thank you!