Hey guys, How do I display a custom field in the incident list? I created a custom field that resides in detail_in, but users also need it in the list view next to "summary". How to do this?
The same way you edited the detail_in.htmpl form, you would now edit the list_in.htmpl form and add that field as a column. Then publish the updated list_in.htmpl form. To do this, open the list_in.htmpl form in Web Screen Painter. Scroll down toward the bottom, you will see a blue section (this is the column section) with a list of the columns that are already in the form. In your case, this form was already customized once because you have the summary field on it, which is not there out-of-the-box. So if you want it to the left of the summary column, right click on the summary column, and then in the right click menu, select "insert column" - then double click on the new column entry, and configure it to point to your custom field.
Here is a screenshot:
Hope this helps.
Hi Jon, thanks for the good reply.
I did the procedure, but the attribute name does not appear underneath the label name as in print. What can I be forgetting?
I am not sure - can you provide a screenshot of what you are seeing?
Here, Jon. Thanks.
I can see the attribute now, but it is not displayed in Service Desk.
Did you try to do the below things?
1. Run the pdm_webcache -H on the command prompt.
2. Clear the browser cache.
3. Check the screen if the expected columns appear.
Best regards, Kosei
Yes, i try, but still the same comportment.
Do you have a secondary server(s)? Is it visible if you are logged into the Primary but not when logged into the Secondary? If so, you may have to manually copy the file to the Secondary and then issue the pdm_webcache commands from there.
We do not have secondary servers here, only the homologation server. What I do not understand is having configured in list_in and not reflecting in Service Desk.
When you issue Publish from the WSP, are there any errors in stdlog? (If it has been sometime since you last did a Publish, then you may want to make a simple change from the Source view such as adding a space to the end of a line and then immediately backspace to remove it, then Save the file before Publish). Monitor the stdlog at that point.
Retrieving data ...