IT Process Automation

  • 1.  Use cases for itpam

    Posted Nov 17, 2016 11:05 AM

    Hi i am new to ITPAM like to check how community members here are making use of the to in their work places to automate and streamline their IT process.



  • 2.  Re: Use cases for itpam

    Posted Nov 17, 2016 08:53 PM

    I use PAM with CA Service Desk Manager (SDM) in a variety of contexts:

    • to facilitate change and request approvals, for example by generating 'classic workflow' tasks for approvals;
    • to extend out-of-box SDM functionality, for example to copy workflow tasks from template Change Orders, or copying chains of template Requests and Change Orders which are linked in a 'parent-child' relationship;
    • to integrate with other systems, for example sending time entries to an MSP tenant's timesheeting system.

     

    Regards,

    James



  • 3.  Re: Use cases for itpam

    Posted Nov 18, 2016 01:45 AM

    Hi,

     

    Below are some of the common use cases that could be automated using Process Automation. 

    • Service Delivery Automation both in Enterprises and Service Providers
    • Service Management Automation
      • Incident Management, Problem Management, Change Management, Service Request Management
      • For these use cases PAM is bundled with CA SDM and Service Catalog products but really this is less about embedded workflow inside those tools, and more about orchestration of processes across people, our SM tools and other tools in the environment.
    • Orchestrating human-driven processes
    • Infrastructure Provisioning Automation
    • Software Delivery and Patch Automation of machines
    • Network Operation Center Automation
    • Disaster Recovery Automation
    • General IT Run Book Automation

     

    Thanks

    Vinay



  • 4.  Re: Use cases for itpam

    Posted Nov 21, 2016 08:16 AM

    Hi chivi, can you share what you have done for

    • Network Operation Center Automation?


  • 5.  Re: Use cases for itpam

    Posted Nov 21, 2016 01:34 PM

    Below is sample flow diagram on how we can automate and orchestrate using PAM and other CA products for NOC Automation

     



  • 6.  Re: Use cases for itpam

    Posted Nov 21, 2016 03:26 AM

    Hi both, thanks for sharing the ideas on how ITPAM is used.



  • 7.  Re: Use cases for itpam

    Posted Dec 21, 2016 02:47 PM

    I worked on 2 Private Cloud projects where PAM was key to orchestrate the entire process of requesting new servers. PAM managed everything from Hypervisor, Network, Storage to OS and Applications.



  • 8.  Re: Use cases for itpam

    Posted Mar 15, 2017 11:18 AM

    Hi Chivi,

    I would like to know "how ITPAM is used in 

    • Infrastructure Provisioning Automation

    Please share some on this